{"id":545,"date":"2026-02-06T10:49:05","date_gmt":"2026-02-06T14:49:05","guid":{"rendered":"https:\/\/nomnomtv.ca\/f-a-q\/"},"modified":"2026-04-02T20:52:04","modified_gmt":"2026-04-03T00:52:04","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/nomnomtv.ca\/en\/f-a-q\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"\t\t
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F.A.Q.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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FAQ: Set-top Box, Warranty, Performance, Payment & WIFI<\/h1>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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F.A.Q.<\/h6>\t\t\t\t<\/div>\n\t\t\t\t
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Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\n \n \n Q: What are the delivery times?<\/span>\n\n \n
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A: Delivery takes an average of 5 to 7 business days (maximum).<\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q: Do I have a warranty?<\/span>\n\n \n
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A: Yes, absolutely! You benefit from a 30-day satisfaction guarantee. If the product doesn't suit you, simply return it and we will refund the full cost of the box, except for the 1 month used ($21). <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q: Will you renew my plan automatically?<\/span>\n\n \n
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A: No. You must make your payment every 6 months. A reminder email will be sent to you 7 days and 48 hours before your service is cut off. In case of a cutoff, simply make your payment and the service will restart within 24 to 48 hours, with no reactivation fees. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q: Can I use my membership on multiple devices?<\/span>\n\n \n
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A: Yes, it is possible. However, you cannot watch on two devices at the same time: only one access is allowed at once. This is why we advise against using it on multiple devices. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q: What happens after I pay for the box?<\/span>\n\n \n
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A: The box is shipped by mail within 48 hours of your order. Once received (maximum 5 to 7 business days), simply plug in the power cable and the HDMI cable, connect your Wi-Fi... and you're good to go! <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q: What happens after my payment?<\/span>\n\n \n
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A: If the payment is made on time after the reminder, your plan continues without interruption. If your service has been deactivated and you wish to reactivate your plan, allow 24 to 48 hours for reactivation. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n Q: What Wi-Fi internet speed do I need to run the box?<\/span>\n\n \n
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A: We recommend a connection of at least 25 Mbps, whether via Wi-Fi or network cable. In some cases, the box can work with only 10 Mbps, but quality may vary. <\/p>\n <\/div>\n\n <\/div>\n\n <\/div>\n\n \n

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\n \n \n What should I do if my connection is unstable?<\/span>\n\n \n
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If your connection cuts out or freezes often:<\/p>\n