FAQ: Set-top Box, Warranty, Performance, Payment & WIFI

A: Yes, absolutely! You benefit from a 30-day satisfaction guarantee. If the product doesn't suit you, simply return it and we will refund the full cost of the box, except for the 1 month used ($21).

A: No. You must make your payment every 6 months. A reminder email will be sent to you 7 days and 48 hours before your service is cut off. In case of a cutoff, simply make your payment and the service will restart within 24 to 48 hours, with no reactivation fees.

A: Yes, it is possible. However, you cannot watch on two devices at the same time: only one access is allowed at once. This is why we advise against using it on multiple devices.

A: The box is shipped by mail within 48 hours of your order. Once received (maximum 5 to 7 business days), simply plug in the power cable and the HDMI cable, connect your Wi-Fi... and you're good to go!

A: If the payment is made on time after the reminder, your plan continues without interruption. If your service has been deactivated and you wish to reactivate your plan, allow 24 to 48 hours for reactivation.

A: We recommend a connection of at least 25 Mbps, whether via Wi-Fi or network cable. In some cases, the box can work with only 10 Mbps, but quality may vary.

If your connection cuts out or freezes often:

• Ensure you are connected to a stable 5GHz Wi-Fi network.
• Avoid thick walls between the router and the device.
• Restart your router and your Nomnomtv device.

You can also try connecting an Ethernet cable for better stability.

If no network is displayed:

• Check that your router is turned on.
• Make sure you are not too far from the router.
• Restart your device and try again.
• If the problem persists, perform a factory reset via Settings > Preferences > Reset.

A: No, not in Canada. However, in some countries where access may be limited, a VPN may be necessary to ensure the service works correctly.

A: From the MyTVOnline3 home menu, click on the remote (Home button). In the top right of the screen, a gear logo appears: if there is a red dot on it, it means one or more updates are pending. It is important to perform them by going to "Software Update" via the gear icon to ensure the box works at its full potential.

A: This likely means your internet connection is interrupted. Check that your Wi-Fi is enabled and connected.

A: At any time, simply press the Home button on the remote to return to the home menu of your Android box.

A: To restore the schedule, follow these steps:

1. From the home menu, go to MyTVOnline3.

2. On the remote, press the Menu button (the 3 horizontal lines to the right of the Home button).

3. Go to Content → Data Synchronization → EPG Data → Update EPG.

4. Then press the Back button several times (to the left of the Home button) to return to live TV.

A: To record, you need to use a USB 3.0 flash drive (or newer). Plug it into the USB port on the side of the receiver, then follow the steps shown in this video tutorial: https://youtu.be/QpH9WcTODWg?si=YN6u1_ZiXtjveQ7k

https://youtube.com/playlist?list=PL1SsTffwqZZyggWekLeePb8Ph9iO7PoHaW&si=5RFHGLsCbyFsa70

A: You can reach us directly via the chat available at the bottom right of our website, or by email.